Long delays while flying in and out of Mumbai have been a sore point with passengers for years. But now the issue on-time performance (OTP) has become a bone of contention even between the choked airport and airlines operating from there too.
Some carriers are alleging that they are being wrongly shown as being less punctual at Chhatrapati Shivaji International Airport—where all airlines record lowest on time performance (OTP) among the metros (see box)—according to monthly data issued by the Directorate General of Civil Aviation (DGCA).
Budget airline IndiGo has questioned OTP monitoring by Mumbai International Airport Pvt Ltd (MIAL) and complained to the DGCA on this issue on Tuesday.
The airline has accused MIAL of monitoring in a way that shows some ‘competing airlines’ as more punctual than they may be in reality.